ASSISTANT VICE PRESIDENT, COLLECTIONS, Credit Union (FCU), will manage operational efforts to minimize losses for all product types, by managing delinquent accounts, payments and disposing of repossessed or foreclosed collateral; oversee day-to-day activities while supporting team specialists; provide exceptional member service and problem resolution throughout all phases of the collection process in keeping with Credit Union's core values; ensure all responsibilities are executed in compliance with MIT FCU standard operating procedures and policies and federal, state, and regulatory agency rules for collections, loss mitigation, and bankruptcy activities; and provide leadership and direction with an emphasis on professional development and team building, while maintaining a positive and engaging work environment.

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REQUIRED: Bachelor's degree or equivalent experience in collections/ lending industry; a minimum of seven years of experience in collections, banking, or financial services industry experience; solid working knowledge of all stages of collections, insurance, and bankruptcy litigation; strong conflict resolution, motivational, analytical/problem solving and negotiation skills; familiarity with allowance for loan loss reserves and CECL; experienced with secondary market, Fannie Mae, Freddie Mac, and Federal Home Loan Bank guidelines; thorough knowledge of Fair Debt Collection Practices Act; in-depth knowledge of collections practices, regulations, and industry standards including repossessions, bankruptcy foreclosures, loss mitigation, delinquency management, and asset disposition; be forward thinking; strong background in collections/loss mitigation; a proven record of operational excellence; and familiarity with collection of these loan types including residential student, vehicle, and student. PREFERRED: Three years managerial experience to include a demonstrated ability to build effective teams; and knowledge of DNA Core and Collection Software Technology Systems. Job #24990-10

Revised 6/11/2025