Career Center

As a member of the Student Housing Leadership team, the Assistant Director of Resident Services, Occupancy & Systems Management will design and oversee processes related to occupancy management and technology. This position will serve on-campus residents by developing assignment processes that become the foundation for a highly satisfying residential experience. Specifically, this involves designing and maintaining online application tools, identifying occupancy trends, and implementing strategies to maximize on-campus residential spaces. This position will work alongside the AD of Operations and the AD of Residential Facilities to provide support to the Associate Director.

Staff Supervision:

• Hire, train and directly supervise the Assignments team (2 full-time staff positions) to manage day-to-day occupancy and access needs.

• In conjunction with ITS, hire, train, and supervise the Application Systems Analyst.

• Provide training and serve as point of contact for Residence Life Staff in departmental technology and assignment processes.

• In conjunction with the Associate Director, ensure all Resident Services staff are trained in StarRez, eSHO, Workday and other departmental systems.

Professional Relationships:

• Liaise with Student Housing (3,600+ beds) and other University departments including Disability Support Services, Admissions, Financial Aid, Registrar, Athletics, Student Accounts, etc. to coordinate and resolve issues related to housing assignments and billing.

• Provide support to individual students, parents and University departments who present special housing needs.

• Analyze and oversee the production related to all information pertaining to University housing, including: application, license agreement, cost sheet and general information. Disseminate to appropriate stake holders and make recommendations related to next steps.

• Develops and maintains relationships with faculty, staff and administration at the University, with special attention paid to, but not limited to: Student Accounts, Financial Aid, ITS, Admissions, Living-Learning Communities, Athletics, Campus Business Services, Disability Support Services, Office of International Students and Scholars, Community of Care, and other academic partners.

• Serves on selected department and University committees.

• Attends and as appropriate presents at student affairs related conferences, workshops and retreats in order to develop new skills and experience.

Data Systems and Occupancy Management:

• Oversees the assignment operations, assignment programs and information systems for student housing. Acts as the primary project manager for the StarRez Housing Management System. Work directly with University information system programs in the development, testing, and refinement of the system for both housing production and employment modules.

• Authorizes and maintains all student housing systems user accounts.

• Leverage software to reduce manual processes and increase efficiency and effectiveness; work closely with software provider, ITS and Application Systems Analyst to manage software interface and resolve issues.

• Serves as the primary liaison between Housing and Banner student information system; works closely with ITS, Student Accounts, the Registrar's Office, and Campus Business Services with the Banner system.

• Configure database to properly assign residents; develop custom queries and reports for analysis in the areas of occupancy and demographics.

• Monitor and review occupancy counts. Ensure compliance with all appropriate regulatory requirements to ensure safe operations.

• Manage production of reports and statistics, including occupancy reports and resident rosters. Project occupancy needs and identify potential challenges.

• Analyze data and monitor housing trends to make projections and recommendations for housing needs. Data will drive decisions impacting occupancy management.

• Establishes yearly room selection dates in consultation with the Associate Director of Resident Services.

• Work with the AD of Operations to assist parents and students concerning assignments and related issues.

• Develop and implement policies and procedures for all processes related to room assignments, billing, check in/out and damage assessment. Responsible for ensuring an efficient and effective room change process and management of StarRez Room Swap tool.

• Coordinate placement and assignment processes of new students and room selection processes for returning students.

• Work with the AD of Operations to maintain the Housing website as it pertains to operations and programs, including the off campus housing website.

• Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualification

• Typically a Master's Degree in Student Personnel, Counseling or related field or equivalent experience.Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.

• The successful candidate will be familiar with and sensitive to the goals of a Catholic higher education in a multi-cultural environment.

• Demonstrated knowledge in the areas of Student Development theory; housing management principles, including motivation and performance appraisal; needs assessment and programming; staff training methods and programs; crisis intervention and conflict resolution techniques; legal issues relevant to student housing.

• Exemplary communication skills (both written and oral) evidenced by background in preparing comprehensive reports and executive summaries incorporating complex, highly technical information. Coordinate the efforts of a residence life staff to provide programs for a diverse resident student population. Communicate effectively (orally and written) with individuals and groups. Good organizational, time management, and decision-making skills. Develop creative programs and training opportunities appropriate to student, staff and professional staff needs.

• Success in this position will require the incumbent to perform diverse tasks and roles simultaneously; display sensitivity to student concerns; work with a diverse student population; make sound judgments in ambiguous situations; utilize tact, diplomacy and provide fair and consistent treatment of all students.

• Provide direction and guidance to the Residence Life professional staff, students and student staff. Make sound decisions in crisis situations. Work autonomously and as a team member.

• Highly developed organizational and leadership skills.

• Demonstrated computer competency and preferably knowledgeable of Microsoft systems.

For full consideration, applicants should submit the following items:

1) a current and comprehensive resume and 2) cover letter.

#HERC# #HEJ#

Staff Regular

Salary range

$66,560.00 - $75,200.00 Salary commensurate with education and experience.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)