Acquisitions, Development, Compliance Management, Real Estate/Property Management
Property Management Company Specializing in Affordable Housing is seeking Director of Operations/ New Business Development:
Our vision of creating affordable communities of quality driven by integrity, compassion and love, enhancing the lives of our residents, owners and company happen every day because of our employees’ commitment to integrity, kindness, collaboration, hard work, and exceptional customer service.
We manage communities in multiple states under a variety of HUD and LIHTC programs. We are seeking a talented Director of Operations/ New Business Development to expand our portfolio. Candidate must exhibit strong knowledge in all aspects of property management, including building systems, construction management, leasing, apartment turnover, maintenance, hiring and training, tenant relations, local laws and agencies, violation compliance, rent regulation, housing court, fair housing, and financial reporting. A self-motivated individual with ability to work autonomously and as a team is a must. This role requires leadership and problem-solving skills to improve our market position and increase our financial growth. Director reports directly to the President/CEO. This opportunity is ideally suited for an individual with a servant leadership mindset and proven skills in managing teams.
A successful track record in managing a portfolio of properties, and desire to work hard and exceed expectations is key. Experience with Senior and Handicapped Housing is a plus. The individual must genuinely possess a care and concern for the clients we serve and the quality of the work we do. They must enjoy people and respect our residents, owners, and employees. They must be able to mentor, coach, supervise and develop staff.
The director oversees all property functions, such as maintenance, asset management, human resource issues, as well as marketing of the properties. The director develops comprehensive strategies to maximize company growth while bringing best practices in terms of reporting and procedures. The director helps develop efficiency in operations and oversight by leading and directing others. The director must exhibit strong written and verbal skills with the ability to manage internal and external relationships. The director is a key contact and reports to Capital providers, Owners, Investors, and Regulatory agencies. The director networks actively in the marketplace and cold calls potential prospects to bring in new business opportunities. The director must document regularly, thoroughly, accurately, and completely.
The director is responsible for running a professionally managed organization by providing leadership, developing and implementing policies, strategies and procedures, reviewing and revising administrative plans, analyzing and interpreting HUD regulations, Tax Credit regulations and by ensuring timely lease-up, fiscal responsiveness and efficient management of staff. The director is responsible for planning, organizing, directing, controlling, prioritizing, assigning, supervising, and reviewing the work of staff, maintaining records; assigning and monitoring workloads. The director is responsible for working with the asset management team to formulate, interpret, or implement management policies or operating practices, including having authority to waive or deviate from established policies and procedures in the absence of the president.
The director works with asset managers and site managers to establish and monitor controls to ensure compliance with regulations and operating efficiency. The director also works with staff and residents to ensure client (resident and owner) satisfaction, management proficiency, teamwork, expert attention to regulations and agency compliance.
This director is responsible for property risk management, safety standards and employee and resident liability. This director is responsible for taking care of all escalated complaints from residents.
A minimum of 5 years’ experience in the Affordable Housing Industry is required. The candidate should have experience in HUD and LIHTC programs. Individuals with industry designations and certifications are a plus. The candidate should display credibility through sincerity, honesty, and discretion. Strong organizational skills and the ability to successfully plan and organize a large workload is required.
The candidate should possess a “hands on” approach and have experience in all facets of property management. Demonstrating sound judgement in evaluating complex situations, and the ability to analyze, proactively manage assets and develop action plans to address deficiencies and maintain compliance with programs, loan documents, regulatory and equity agreements is essential. The candidate must have the ability to troubleshoot problem areas creatively and communicate solutions effectively. Strong management, financial, sales, marketing, and customer service background with experience managing budgets and producing monthly, quarterly and yearly variance reports is vital. The ability to make fiscal decisions and increase the net operating income of individual sites as well as the entire portfolio is important.
Additional Salary Information: A compensation package will be constructed commensurate with the background and experience of the selected candidate. Additional benefits include insurance, PTO, and retirement.
Mansermar,Inc. has been dedicated to improving the living quality of homes and community housing for low and moderate income individuals since 1982. Primarily focusing on senior and handicap living facilities, we believe that everyone deserves to live in housing that is comfortable, clean, safe, and affordable. By offering full-service property management, we help residents create a home and property owners get more out of their housing investment.