Serves as the chief administrative representative for an Affordable Housing Residential Community. Manages staff and activities related to the operation of the community, including marketing, maintenance, administration, community relations, resident relations, and occupancy.
Establishes community goals and objectives consistent with NPCHS Mission Statement, Core Values, Strategic Plan and Home Office policies and procedures. Assures that plans and actions meet established goals and objectives.
Develops long-term strategies to address operational and capital plans, major projects, community improvements, staffing needs, programs, and services. Works in conjunction with the VP of Operations.
Manages the financial aspects of the community including, but not limited to capital and operating budget development and analysis, administration and forecasting. Works in conjunction with the VP of Operations and within Low-Income Housing Tax Credit (LIHTC), HUD and NCPHS guidelines.
Complies with the outcome of financial, physical and occupancy audits.
Reviews and approves all purchases of supplies, equipment, and contracted services for community. Manages accounts receivables/payables within NCPHS guidelines.
Markets fair housing to prospective residents, the community, and general public in compliance with LIHTC and HUD regulations. Provides home visits as needed for applicants with disability.
Welcomes and orients new residents to the community and manages unit turnover. Maintains occupancy levels according to LIHTC, HUD and NCPHS standards.
Oversees maintenance of the community (building and equipment) to ensure the health and safety of the residents and staff.
Assures that operating procedures comply with LIHTC, HUD, NCPHS and all other applicable regulations and requirements. Maintains knowledge of current regulations, requirements and standards.
Assures compliance with government agency reporting requirements; interprets and applies LIHTC, HUD and NCPHS rules, regulations, policies and procedures.
Interviews, hires, supervises, trains, motivates, and the performance management of the staff.
Fosters positive resident relations; acts as liaison between resident groups and NCPHS Home Office and Board of Directors. Maintains awareness of available community resources.
Communicates issues and concerns regarding all aspects of community operations to Home Office staff.
Develops, recommends and implements policies, procedures, internal community’s house rules and regulations for the community in conjunction with the Home Office Management staff.
Assumes management responsibility, for additional properties contracted through NCPHS, as assigned.
Participates as a member of the NCPHS Management Staff on task forces and committees as required or assigned. May conduct research, prepare recommendations and participate in promotional activities as directed.
Serves as Facility Risk Manager, overseeing loss prevention and control activities for the community under the auspices of the Corporate Risk Management Program.
Implements all NCPHS Safety Programs in conjunction with Director of Human Resources, including oversight of community’s Safety Committee and Disaster Preparation Plan. Ensures Safety Program requirements are being met and are in compliance with NCPHS policies and procedures and the California Code of Regulations, Title 8.
Full management responsibility for all staff and related activities of the community. Management of such community would include staffing, training and performance management of up to 10 employees.
Bachelor's degree in a related field or equivalent experience. Three (3) years of administrative management experience. Master's degree in a related field highly desirable. Work experience at a residential building or similar community preferred. Certified Aging Services Professional (CASP, formerly RHP) highly desirable. California driver’s license, proof of insurance, clean driving record and the ability to travel to multiple locations on a daily basis.
Northern California Presbyterian Homes & Services (NCPHS) is a San Francisco-based nonprofit organization dedicated to providing homes and services for healthy aging. Since 1958, we have created communities that enrich the lives of older adults of every background.
Mission: The mission of NCPHS is to provide homes and services for healthy aging. Each day, we draw upon our Core Values of service..., integrity, stewardship, teamwork, excellence, and respect. Guided by the belief that a commitment to inclusion of a diversity of backgrounds, styles, perspectives, and values is an asset to both communities and residents, NCPHS is committed to maintaining an inclusive, supportive, and responsive organization in which differences among all people are understood and appreciated.